Customer Support & Call Center Agent / Home Office / Interkonnekt

  • Herhangi Bir Yer

QUALIFICATIONS AND JOB DESCRIPTION

Who are we? 

«Interkonnekt» is not just another digital agency! Either you target local or international audience, we have something valuable to offer for your business to grow rapidly in today’s digital world.

The headquarters is in Moscow where we have the senior management of 16 experts in their areas. The core competency of «Interkonnekt» is the harmonized combination of «Affiliate Marketing, Social Media Marketing, SEO and Media Buying».

Our team is consisted of T-shaped professionals who have deeper knowledge in one of the core businesses of the company with supporting skills in the other areas. Except the senior management in Moscow office, we have 30+ specialists working remotely in 20+ countries. Although 2/3 of the team work remotely, we are highly proud of achieving 85% employee retention rate since the foundation of the company in 2018.

Who should apply? 

This is a Full Time Remote Position / Home Office with a relocation opportunity to one of the company’s regional offices for high performing candidates. We are in the process of expanding our Turkish team for the new projects. If you possess below qualifications, we would like to have a call with you.

You will be part of a seamless customer support operation, working to achieve our goal of the best customer experience. Not only that, but also your opportunity to learn and progress within Interkonnekt will be limitless!

The ideal candidate is a problem solver and an excellent communicator in both Turkish and English. If you think you have these qualifications, we would like to have a call with you.

What will be my responsibilities?

  • Helping both Turkish and English-speaking customers via chat, e-mail, and telephone
  • Working together with your team to reach the best customer satisfaction, including other KPIs
  • Translating promotional texts and customer surveys into your local language
  • Managing customer accounts
  • Assisting customers about account management, billing issues, content, basic website, and application navigation
  • Providing account and application support to customers, specifically with regards to website functionality and troubleshooting
  • Giving accurate and real-time responses to customer inquiries
  • Following company policies and practices regarding customer relations

What makes me qualified for this position?

  • Full Time Remote Position / Home Office
  • Excellent in written and verbal communication both in Turkish and English
  • Having a passion for customer service and care
  • Ability to listen and come up with solutions to customers’ problems
  • Strong Microsoft Office knowledge
  • 1+ year of experience in customer service, this can be face to face, online or via phone calls
  • Daily, weekly, monthly reporting skills
  • Multi-tasking and time management skills
  • Having personal computer with good internet speed
  • No military obligation within the 1st year of employment for male candidates
  • Being able to work in shifts, including nights and weekends

Aday Kriterleri

Years of Experience: More than 1 years of experience
Military Status: Completed, Exempt, Delayed
Level of education: Bachelor’s(Graduate), Master’s(Graduate), Doctorate(Graduate)
Languages: English( Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Pozisyon Bilgileri

Company Industry: Marketing Consultancy
Job Role: Customer Services / Call Center
Job Type : Permanent / Full-time
Position Level: Specialist
Number of vacancies: 10
Job Location: Adana, Adıyaman, Afyon, Ağrı, Amasya, Ankara, Antalya, Artvin, Aydın, Balıkesir, Bilecik, Bingöl, Bitlis, Bolu, Burdur, Bursa, Çanakkale, Çankırı, Çorum, Denizli, Diyarbakır, Edirne, Elazığ, Erzincan, Erzurum, Eskişehir, Gaziantep, Giresun, Gümüşhane, Hakkari, Hatay, Isparta, Mersin, İstanbul(Avr.), İzmir, Kars, Kastamonu, Kayseri, Kırklareli, Kırşehir, Kocaeli, Konya, Kütahya, Malatya, Manisa, Kahramanmaraş, Mardin, Muğla, Muş, Nevşehir, Niğde, Ordu, Rize, Sakarya, Samsun, Siirt, Sinop, Sivas, Tekirdağ, Tokat, Trabzon, Tunceli, Şanlıurfa, Uşak, Van, Yozgat, Zonguldak, Aksaray, Bayburt, Karaman, Kırıkkale, Batman, Şırnak, Bartın, Ardahan, Iğdır, Yalova, Karabük, Kilis, Osmaniye, Düzce, İstanbul(Asya)

İlan Kapanma Tarihi

20 Eylül 2021

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