Customer Care Representative-Temporary / TNT INTERNATİONAL EXPRESS TAŞIMACILIK TİC.LTD.ŞTİ.

  • Herhangi Bir Yer

QUALIFICATIONS AND JOB DESCRIPTION

Job Purpose

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards within Customer Care responsibilities. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. 

Qualifications 

  • Bachelors degree from Logistics, BA and/or other relevant departments, 
  • Very good command of written and spoken English (and local language)
  • Broad knowledge of Ms Office applications 
  • Have good interpersonal skills, written and spoken communication skills, will to be a good team player 
  • Residing in Istanbul (or able to relocate).

Key Responsibilities 

  • Goes the extra mile to delight internal and external customers. Builds relationships through effective written & verbal communication. Identifies customers’ needs and expectations. 
  • Responds to customer needs promptly and professionally. Actively conduct customer support, dedicated account desk, booking and enquiries, tracking & monitoring tasks.
  • Makes Quality the driving force every day. Uses best practices to highlight opportunities and develop solutions. Ensures attention to detail and accuracy. Monitors for problems and issues. Implements corrective actions. Contributes and adapts to continuous process improvement. 
  • Strives hard to meet goals & deliver results. Takes ownership of goals and stays focused.  
  • Is a positive and effective team member. Works in partnership with others to accomplish goals and tasks. Engages in effective, two-way communication, welcoming and utilising input from others. 
  • Is considerate, professional and behaves with dignity and respect to others. Recognizes consequences of own actions and decisions on others. Cooperates and collaborates with others across departments, inside and outside own of organization.  

Aday Kriterleri

Years of Experience: No experience preference
Military Status: Completed, Exempt, Delayed
Level of education: Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
Languages: English( Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Pozisyon Bilgileri

Company Industry: Transportation, Cargo – courier, International transportation, Air transportation
Job Role: Customer Relations
Job Type : Permanent / Full-time
Position Level: Specialist
Number of vacancies: Not Specified
Job Location: İstanbul(Asya)(Ümraniye)

İlan Kapanma Tarihi

16 Ekim 2021

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